Return Policy

RETURN AND REFUND POLICY

Return Period

Mirror Mirror accepts eligible returns requested within 30 days of delivery. Returned merchandise must be unworn, unaltered, unused, and in its original condition with all tags, packaging, and included materials.

Return Authorization

Before mailing a return, customers must contact ivyp3570@gmail.com and provide the order number, item being returned, and reason for the return. Photographs should be included when an item is damaged, defective, or incorrect.

After the request is reviewed, Mirror Mirror will email a Return Authorization and packing and shipping instructions. Returns should not be mailed to the fulfillment center without prior authorization.

Return Inspection

When an authorized return arrives, fulfillment center staff scan the SKU and compare it with the original order in Wix’s Order Management System (OMS). The item is inspected for wear, damage, alteration, missing tags, missing packaging, and missing accessories.

The customer will receive an email confirming that the return was received. A second update will explain whether the return was approved, rejected, replaced, or sent for additional review.

Refunds and Replacements

Approved refunds are issued to the original payment method within 5–7 business days after the inspection is completed. The customer receives a confirmation email when the refund is processed. The customer’s bank or payment provider may require additional time to post the credit.

If Mirror Mirror shipped an incorrect, damaged, or defective item, the customer may request a replacement, subject to product availability. If a replacement is unavailable, a refund will be issued.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect. We recommend using a trackable shipping method because Mirror Mirror is not responsible for unauthorized returns or packages lost during return shipping.

Non-Returnable Items

The following items cannot be returned:

• Final Sale merchandise  
• Personalized or custom products  
• Gift cards  
• Worn, used, altered, or customer-damaged products  
• Items returned without required packaging, tags, or included materials  

Inventory and Product Disposition

Approved merchandise that remains in sellable condition is cleaned, returned to inventory, and updated in the Wix Warehouse Management System (WMS). Damaged or non-resalable merchandise is quarantined and recorded rather than returned to available inventory. Return reasons are reviewed to identify recurring product-quality, supplier, packaging, shipping, or fulfillment problems.

Contact

For return or refund assistance, contact ivyp3570@gmail.com and include your order number.